Frequently Asked Questions
General
What is Buy Zamana Store?
Buy Zamana Store is a trusted online shopping platform offering quality products with reliable delivery and 24/7 customer support.
How can I contact customer support?
You can reach us anytime via WhatsApp at +92 348 2728636 or email at buyzamana@gmail.com.
Do I need to create an account to place an order?
No, you can place an order as a guest. However, having an account helps you track orders and save shipping details.
Can I cancel my order?
Yes, you can cancel your order before it is shipped. Once dispatched, it cannot be canceled.
Are my personal details safe?
Yes, we respect your privacy. All personal and payment information is kept secure and confidential.
Shipping & Delivery
What are your delivery areas?
We deliver all across Pakistan, including major cities and remote areas.
How long does delivery take?
- Major cities: 2–4 working days
- Remote areas: 3–7 working days
Do you offer free shipping?
Yes, we offer free shipping on orders above a certain amount. Below that, a flat delivery fee applies.
How can I track my order?
You’ll receive a tracking number via WhatsApp or email once your order is shipped. Use it to track your parcel online.
What if I receive the wrong or damaged item?
Please report any issues within 48 hours of delivery. We will investigate and arrange a replacement or refund where applicable.
Payment Related
What payment methods do you accept?
We accept Cash on Delivery (COD) and may offer online payment options in the future.
Is Cash on Delivery available everywhere?
Yes, COD is available in most parts of Pakistan. In rare cases, courier restrictions may apply.
Is there any extra fee for COD?
No additional fee for COD — you only pay the total shown at checkout.
Can I pay using credit/debit card?
Currently, we offer only Cash on Delivery. Online payment options may be introduced soon.
Do I get a receipt or invoice?
Yes, you’ll receive a confirmation message and digital invoice via WhatsApp or email once your order is confirmed.